phizley is for adults, 18 and over, who want to talk to other adults. Be someone people are glad they picked up for.
These end an account on the first instance, without warning. Where the law requires it, we also report to the authorities.
Nudity or sexual content directed at someone who has not agreed to receive it. Ask first, and accept no as the answer.
phizley is for adults, 18 and over, who want to talk to other adults. Be someone people are glad they picked up for.
Everything below follows from three things: everyone here chose to be here, everyone here is an adult, and nobody consented to what happens after the call ends.
These end an account on the first instance, without warning. Where the law requires it, we also report to the authorities.
Being a host is a job people are paying you for, and how you treat that is what keeps this working.
Every profile, message and call has a report option. Reports go to our moderation team and are reviewed within 24 hours.
Blocking someone is immediate and does not wait for a review. A blocked user cannot call you, message you, or see your profile, and is not told they were blocked.
For anything urgent — a threat, or a situation where someone may be in danger — email safety@phizley.com. For anything involving a minor, email support@phizley.com; those reports are treated as the highest priority and actioned ahead of everything else.
If someone is in immediate danger, contact your local emergency services first. We can act on an account; we cannot send help.
We use two mechanisms. Content is filtered automatically before it is published — messages, captions, comments, names and bios are checked against prohibited patterns and refused if they match. Separately, a human reviews reports and the records the filter generates.
Automated filtering blocks content; it does not by itself suspend an account. Suspensions and removals are decided by a person, except where the category is one of the immediate-removal items above.
If we got it wrong, tell us. Write to our Grievance Officer at grievance@phizley.com with your registered number and what happened. We acknowledge within 24 hours and decide within 15 days.
A different person reviews an appeal than the one who made the original decision. If we were wrong, we restore the account and anything that was removed with it.
These guidelines change as the service and its problems change. Material changes are announced in the app. Last updated 1 August 2026.
If any section is unclear, contact us and include the section name for a faster response.