Report something, or get help

Anything involving a minor — suspected underage users, grooming, or sexual content involving a minor. Email support@phizley.com.

Reports involving a minor are treated as the highest priority and jump every other queue. We act immediately, terminate the accounts involved, and report to law enforcement.

Harassment, threats, non-consensual content, impersonation, or anyone pressuring you to pay outside the app. Email safety@phizley.com, or report from inside the app.

Coins, purchases, host earnings and withdrawals, or anything not working. Email support@phizley.com and we reply within two working days.

Refunds for coin purchases are handled by Apple or Google under their own policies — we have no ability to reverse a store purchase ourselves.

Access, correction or deletion of your personal data. Email privacy@phizley.com and we respond within 30 days.

We may ask you to confirm control of your registered mobile number first. Acting on an unverified request would itself be a privacy risk.

Appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Use this route to appeal a moderation decision, or to escalate a complaint you feel was not resolved.

An appeal is reviewed by someone other than the person who made the original decision.