LEGAL

End User Licence Agreement

The licence terms for using the phizley app, including our zero-tolerance policy for objectionable content and abusive behaviour.

13
Sections
20
Policy points
18+
Adults only
ZERO TOLERANCE

phizley has zero tolerance for objectionable content or abusive users. Content that breaches this is removed and the accounts responsible are terminated. Every report is reviewed within 24 hours. Anything involving a minor results in immediate permanent termination and is reported to law enforcement.

1Agreement to these terms

This End User Licence Agreement is between you and Phizley Technologies Private Limited. By downloading, installing or using the phizley application, you agree to it. If you do not agree, do not use the app.

You must be at least 18 years old to accept this agreement and to use phizley. By using the app you confirm that you are.

2Zero tolerance for objectionable content and abusive users

phizley has zero tolerance for objectionable content or abusive behaviour. This is not a statement of preference — it is a condition of your licence to use the app.

You agree not to submit, transmit, display or share any content that is objectionable, and not to behave abusively toward any other user. Objectionable content and abusive behaviour include, without limitation:

Any sexual content involving, depicting, or appearing to involve a minor, and any solicitation of a minor. This is reported to law enforcement without exception and results in immediate, permanent termination.
Nudity or sexually explicit content shown to a person who has not consented to receive it.
Prostitution, escort services, trafficking, or the solicitation or advertisement of sexual services for payment.
Harassment, stalking, threats, intimidation, or repeated unwanted contact.
Hate speech or attacks based on race, ethnicity, national origin, caste, religion, disability, sex, gender identity, sexual orientation, age, or serious disease.
Violent, graphic, or self-harm content, and encouragement of self-harm or suicide.
Recording, screenshotting, or redistributing another user's calls or private content without their consent.
Impersonation of another person, or the use of another person's images or identity.
Fraud, scams, or attempts to move payment outside the app.
Sharing another person's private information without their permission.
3How we enforce this

We provide a way to report objectionable content and to block abusive users from inside the app. We review every report and act on it within 24 hours. Content that violates this agreement is removed, and the accounts responsible are suspended or permanently terminated.

We also filter content automatically before it is published. Content matching prohibited patterns is refused at the point of submission.

We may terminate your account without notice and without refund of any unspent coins if you breach this section. For child safety violations, termination is immediate and permanent, and we report the matter to the appropriate authorities.

4Licence

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use phizley on a device you own or control, for your own personal, non-commercial use, in accordance with the usage rules of the app store you obtained it from.

You may not copy, modify, reverse engineer, decompile, or create derivative works of the app, except where that restriction is prohibited by applicable law.
You may not rent, lease, lend, sell, redistribute or sublicense the app.
You may not use the app to build a competing service, or scrape, harvest, or bulk-collect data from it.
You may not use automated means to access the app, create accounts, or interact with other users.
5Your content

You keep ownership of everything you create and post. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, transmit and display that content solely for the purpose of operating the service — delivering your messages, showing your posts to the people you shared them with, and similar.

That licence ends when you delete the content or your account, except where we are required to retain a record for legal or safety reasons as described in our Privacy Policy.

You are responsible for what you post. You confirm you have the rights to post it and that it does not breach this agreement or anyone else's rights.

6Coins and payments
Coins are a virtual, in-app currency. They have no monetary value, are not legal tender, and cannot be exchanged for cash.
Coins are bought through Apple's In-App Purchase or Google Play Billing. We do not accept payment by any other means, and you should never send money to another user directly.
All purchases are final. Refunds, where available, are handled by Apple or Google under their own policies — we cannot issue them ourselves.
Coins are consumed as you use paid features. Call charges accrue by the second based on the rate shown before the call connects.
Coins are non-transferable between accounts, and any unspent balance is forfeited if your account is deleted or terminated.
We may change coin prices and feature rates. Changes do not affect coins you have already bought.
7Calls between users

phizley connects you with other adults for conversation. We do not employ, supervise, endorse, or vouch for any user, and we are not a party to what is said or agreed between you.

We may monitor, review or record calls where necessary for safety, quality or legal compliance, as described in our Privacy Policy. That is our right as the operator; it is not yours as a participant. Recording another participant yourself, without their consent, breaches this agreement and may be a criminal offence where you live.

You may end any call at any time, block any user, and report anyone whose behaviour breaches this agreement.

8No warranty

The app is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the app will be uninterrupted, error-free, or that calls will always connect. Call quality depends on your network and your device.

9Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill, or the conduct of other users.

Where liability cannot be excluded, our total aggregate liability to you is limited to the greater of the amount you paid us in the twelve months before the claim, or one thousand rupees.

Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under applicable law.

10Apple and Google

This agreement is between you and us, not with Apple or Google. Apple and Google are not responsible for the app or its content, and have no obligation to provide support for it.

Apple and Google are third-party beneficiaries of this agreement and may enforce it against you. If the app fails to conform to any applicable warranty and you obtained it from the App Store, you may notify Apple, and Apple will refund the purchase price; Apple has no other warranty obligation.

You confirm you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.

11Termination

You may stop using the app and delete your account at any time. We may suspend or terminate your access if you breach this agreement, if required by law, or if we discontinue the service.

Sections covering your content licence, coins, no warranty, limitation of liability, and governing law survive termination.

12Governing law and disputes

This agreement is governed by the laws of India. The courts at TODO — City, TODO — State have exclusive jurisdiction, subject to any mandatory consumer protections available to you where you live.

Before starting formal proceedings, please write to grievance@phizley.com so we can try to resolve the matter.

13Contact

Questions about this agreement: support@phizley.com. Reports of objectionable content or abusive users: safety@phizley.com. Child safety concerns: support@phizley.com.

Effective from 1 August 2026.

Need clarification?

If any section is unclear, contact us and include the section name for a faster response.