Zero tolerance for child sexual abuse and exploitation
Read Phizley's complete public CSAE prohibition, reporting contact, and enforcement standards.
Read Child Safety StandardsSafety Center, summarised
You are anonymous by default: a username, never your real name, and your email address and any host contact phone number are never shown to anyone.
Other users may never record you — doing so ends their account. phizley may record a call where safety or the law requires it, and tells you here rather than burying it.
Blocking is instant and silent. Every report is read by a person within 24 hours.
You choose a username, not your real name. Your email address and any host contact phone number are never shown to other users.
You may not record a call, screenshot it, or share someone's private content without their consent. Doing it ends the account, and threatening to do it counts the same.
Text is checked automatically before it is ever sent or published — messages, captions, comments, display names and bios. Content that matches prohibited patterns is refused at the point of submission, not cleaned up afterwards.
You choose a username, not your real name. Your email address and any host contact phone number are never shown to other users.
You decide what goes on your profile and who can see it. Nothing about your identity is published because you signed up.
You may not record a call, screenshot it, or share someone's private content without their consent. Doing it ends the account, and threatening to do it counts the same.
phizley itself may monitor, review or record calls where that is necessary for safety, quality or legal compliance. We do not do it routinely — most calls are never recorded — but you should treat it as possible rather than assume otherwise.
Where a recording is made it is kept for up to 90 days and then deleted. Only the staff investigating the matter that prompted it can open it, and every access is written to an audit log. Our Privacy Policy sets this out in full.
Text is checked automatically before it is ever sent or published — messages, captions, comments, display names and bios. Content that matches prohibited patterns is refused at the point of submission, not cleaned up afterwards.
The filter matches on a normalised form of the text, so spacing tricks and character substitutions are caught along with the plain spelling.
You need an email address and password to sign in, and a date of birth to prove you are over 18. Account creation also requires email verification.
Members do not provide card details to us; purchases go through Apple or Google. Hosts who request withdrawals provide a bank-account or UPI payout destination, which is kept private and used only to process payouts.
Never send money to another user directly, and never accept a request to pay outside phizley — not by UPI, not by wallet transfer, not by bank transfer. Asking for it is itself a breach of our rules.
Once money moves off the platform we cannot see it, cannot verify it happened, and cannot get it back. Every scam in this category starts with someone asking to take the payment somewhere else.
You are never required to do anything you are not comfortable with. No rate, no tip and no amount of coins changes that.
End the call, block the user, report them. For anything urgent write to safety@phizley.com. For anything involving a minor write to support@phizley.com — those reports are the highest priority and are actioned ahead of everything else.
If someone is in immediate danger, contact your local emergency services first. We can act on an account; we cannot send help.
If any section is unclear, contact us and include the section name for a faster response.